How To Use WhatsApp For E-commerce Website

WhatsApp can definitely be used for e-commerce websites businesses. We recently designed an e-commerce website JustHerbs and they use WhatsApp to communicate with their clients. More and more e-commerce websites now adopt WhatsApp as a means of fast communication with their customers. WhatsApp is the most popular cross-platform messaging app Globally with 1.5 billion monthly active users and processes around 70 billion messages each day. This makes it the best platform for e-commerce businesses looking to offer services or customer support over mobile.

If your customers are young, they’re very likely to use whatsapp messaging communication. A study by Pew Research Center shows that 45% of mobile device owners between 16 and 30 years old use messaging apps like WhatsApp, compared with only 20 percent of mobile owners who are 49 and older.

Furthermore, customers finds it more practical than other messaging methods as it is familiar as it is also seen as client loyalty medium. Here are some advantages of using whatsapp for your ecommerce website:

Advantages of Whatsapp for E-commerce Website

  1. WhatsApp is simple and very effective for contacting stores and services realtime.
  2. It save time and resources – especially for people who are saving their mobile call rates.
  3. All communications are private
  4. Customers can be identified by their phone numbers
  5. Communication and interactions history are saved
  6. Whatsapp Broadcast can e used for Marketing and Promotion

If you plan to integrate WhatsApp into your e-commerce website strategy, ensure that your online presence is trustworthy enough to attract right audience to use the app. We can offer our web design and e-commerce development services as well as scheduled website maintenance. Also, our creative team of web designers can provide in-depth SEO analysis, digital creation for your blogging and social media management.

Below is an infographic on how to use Whatsapp for business strategy:

Whatsapp Ecommerce

WhatsApp Business is available for free download on Google Play in supported markets.